October 9, 2013
Making Demand Manageable
Managing demand is critical to both efficacy and viability for any organization with ongoing heavy workloads or large consituencies. But "demand management" is routinely used to label the wrong thing.
Seen properly as something that exists whether we respond to it or not, demand has its own life and impact. This general discussion surveys the distinction of demand and what to do with it.
Posted by Malcolm Ryder at October 9, 2013 1:49 PM