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May 12, 2005

Performance Management - a master framework

Performance management is most often presented as an analytical effort. But managing "performance" means managing activity designated to produce certain levels of prescribed effects, including the befores, durings, and afters in the activity lifecycle.
- The befores must logically relate events to influences and to each other.
- The durings must occur within tolerances expected to preserve the integrity of those relationships.
- The afters must validate the correlation of the actual results and the planned results -- providing critical information to the management of change that will deliberately adjust ongoing activity.

In each case, the fundamental effort is to generate alignment between the business mandated state and the reality of the business organization's production. This alignment must be managed on strategic, tactical and operational levels, in each case covering the complete decision cycle that establishes business positions and reactions from intentions throughout impacts.

Therefore inherently operational, performance management involves a universe of interactions between methods, tools and knowledge that can manipulate actions from the abstractions of their original conception to the concreteness of their impact.

Performance management "solutions" must provide logically integrated coverage of this scope of interactions-management .

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Copyright 2004 M. Ryder

Posted by Malcolm Ryder at May 12, 2005 8:16 PM

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