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May 29, 2005
Managing knowledge about Knowledge Management
Discussion about Knowledge Management still seems all too often to avoid something that is a fact of life for most organizations. That is, the practice (utilization) of knowledge development and the distribution of usable knowledge are two very different but related things. The popular phrase "knowledge transfer" bestows a mystical virtue on what is invariably a practical matter constrained by costs and politics. And here I definitely include both "political capital" and the politics of budgeting as key factors. Effective knowledge utilization requires motivation, selection, usability and quality management -- and these things are never givens in a complex organization dealing with profitability pressures and change.
A discussion of proper scope should call out these factors explicitly, and examine how they help or hinder each other, rather than focusing on one or two issues that may excite certain roles in the organization but benignly neglect other roles that will be on the critical path to KM success.
Posted by Malcolm Ryder at May 29, 2005 8:22 PM
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