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February 23, 2005
About Enterprise IT
I.T. in the Enterprise:
The number one "problem" in enterprise I.T. is not techniques fighting resources, but instead it is politics fighting strategy. For I.T. to succeed, a strategy derived from the culture must prevail over the politics derived from the culture.
It is so simple to understand why "successful" I.T. must run the gauntlet of first culture, second politics, and lastly discipline:
- People think they have to get something done.
- They want something to do it with.
- They have to get whatever that is.
- When they get it, they have to actually use it to get something -done.
- Sometimes they do what they originally thought they had to do.
- Sometimes whatever they do causes what they thought they wanted to effect.
Because each one of those six steps is rife with uncertainty or trade-offs or both, the probability that appropriate technology will flow through them all to be appropriately applied is always changing.
Accordingly, without change management, there is no probable IT success.
But without policies, there is no change management.
And without strategy, there is no probable policy success.
Posted by Malcolm Ryder at February 23, 2005 3:16 AM
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